Returns & Refunds

Returns & Refunds

If your broom isn't what you hoped for, we'll sort it out. No arguments, no hoops.

Your right to cancel

If you're shopping from the European Union, you have the right to cancel your order within 14 days of receiving it, without giving a reason. That's your statutory right under the EU Consumer Rights Directive.

We go further: you may return any item within 30 days of delivery.

Condition of returned items

Items must be returned in their original condition and packaging, complete with all parts. Please don't return an item with batteries still installed.

How to start a return

Email tinystarlet55@gmail.com with your order number and what you'd like to return. We'll reply with return instructions within 2 business days.

Please contact us before sending anything back — we need to give you the correct return address.

Return shipping costs

If an item is faulty, damaged in transit, or not what you ordered, we cover the return shipping. If you're returning because you changed your mind, the return postage is yours.

Refunds

Once your return arrives and we've checked it, we'll refund you within 14 days to your original payment method. We refund the price of the item plus the standard delivery cost you originally paid. Your bank may take a few extra days to show it.

Faulty or damaged items

If your broom arrives damaged, or the motor or sound stops working, email us with a short video or photo and we'll arrange a replacement or a full refund. Under EU law you have a two-year legal guarantee against goods that don't conform to the contract, and nothing here limits that.

A note on batteries

The broom runs on 4 x AA batteries, which are not included. If it isn't moving, please try a fresh set before contacting us — it solves it most of the time. If it doesn't, we'll take it from there.

Questions

Email tinystarlet55@gmail.com and a real person will answer.